Support

When things go sour

Software ages. Operating systems update, libraries retire and users find the one path nobody tested. We keep things crisp.

What support covers

Fixes: Investigation, correction and a short explanation of what happened.
Updates: Operating-system compatibility, dependency upgrades and certificate renewals.
Improvements: Small, steady changes based on what users tell you.
Health checks: Periodic look at logs, backups and security advisories.

Triage helper

Not sure how urgent your issue is? Answer two questions for a suggested priority to mention in your request.

Can people still use the product? No, it is unusable Partly, with workarounds Yes, it is just annoying

How many people are affected? Most or all users Some users One person so far

Pick an answer to each question.

Raise a support request

Please do not include passwords or your customers’ personal data. Requests are read Monday–Friday, 09:00–18:00 UK time; response arrangements are agreed in each support plan.